Call Our COVID-19 Community Hotline

If you need care, do not have a primary care doctor and cannot access our online care options for any reason, call our COVID-19 community hotline.

Online Care Options

Keeping Care Safe and Convenient

Online Care Options

ThedaCare offers a variety of online care options, whether or not you are a current ThedaCare patient or have a primary care team.

Symptom Checker

For those unsure of whether or not their symptoms may be consistent with COVID-19, we recommend using our free online symptom checker. This tool, available through MyThedaCare, will ask you a series of questions and, based on your responses, provide you with an immediate recommendation for next steps.

The Symptom Checker tool is available for non-ThedaCare patients and requires a MyThedaCare account. To set up a MyThedaCare account, click here.

Symptom checker is the best option if:

  • You are or are not an existing ThedaCare patient
  • The symptoms you are experiencing differ from the COVID-19 symptoms outlined below
  • Your symptoms are mild to moderate
  • You do not need to immediately discuss your condition with a provider
  • You are looking for a free online tool to provide a recommendation

eVisits

eVisits allow existing ThedaCare patients to quickly get a customized treatment plan and/or recommendation from an experienced ThedaCare provider, from the comfort of their own home.

eVisit online care requests are available 24 hours a day, 7 days a week, guiding patients through a simple questionnaire, delivering a response from a provider within an hour of completion (standard operating hours:  Monday-Friday 7a.m. – 7p.m., Saturday & Sunday 8a.m. – 5p.m.)

Requests for treatment submitted outside of these hours will receive a response the following day.

eVisits are the best option if:

  • You are currently a ThedaCare patient or have visited ThedaCare within the past three years
  • Your symptoms are mild to moderate
  • You do not immediately need to speak with a provider face-to-face
  • You would like a convenient, personalized care plan without making an appointment

 

  • Acne
  • Athlete’s Foot
  • Cold & Flu Symptoms
  • Cold Sore
  • COVID-19
  • Diaper Rash
  • Erectile Dysfunction
  • Excessive Sweating
  • Gastroesophageal Reflux Disease
  • Insomnia
  • Lice
  • Medical Travel Advice
  • Pinkeye
  • Rash
  • Ringworm
  • Seasonal & Environmental Allergies
  • Shingles
  • Sinus Infection
  • Swimmer’s Ear
  • Tick Bite
  • Urinary Tract Infection
  • Yeast Infection

eVisits require a MyThedaCare account. If you are an existing patient but do not have a MyThedaCare account, click here.

To begin your eVisit

  • Sign in to your MyThedaCare account
  • Click “Begin an eVisit”
  • Select the condition best matching your symptoms
  • Add or update your insurance information
  • Submit your completed questions

 

 

Billing information
eVisits are billed to the patient’s insurance at a flat rate of $35, with the patient responsible for the out-of-pocket amount based on the benefits applied by their insurance company.

Virtual Health End User Agreement
Get details on how we encrypt and protect personal information provided through our website. Learn More

Video Visits

Video visits allow patients to discuss their symptoms and concerns directly with a care provider from the comfort and safety of their own home. They are accessible through any web-enabled device with a camera and are made by appointment

Video visits are the best option if:

  • You are or are not an existing ThedaCare patient
  • You would like to speak face-to-face with a provider
  • Your symptoms are mild to moderate
  • You prefer to have an appointment
  • Acne
  • Athlete’s Foot
  • Cold & Flu Symptoms
  • Cold Sore
  • COVID-19
  • Diaper Rash
  • Erectile Dysfunction
  • Excessive Sweating
  • Gastroesophageal Reflux Disease
  • Insomnia
  • Lice
  • Medical Travel Advice
  • Pinkeye
  • Rash
  • Ringworm
  • Seasonal & Environmental Allergies
  • Shingles
  • Sinus Infection
  • Stomach flu
  • Stye
  • Swimmer’s Ear
  • Tick Bite
  • Urinary Tract Infection
  • Yeast Infection

Video Visits require a MyThedaCare account. If you do not have a MyThedaCare account, click here.

Conducting a video visit requires a web-enabled device with internet access*, a web cam and a microphone (e.g., smartphone, tablet, laptop or desktop computer).

To begin your video visit

  • 15 minutes before your appointment, find a well-lit and private area to connect from and test your audio/video setup
  • Log into your MyThedaCare account or your proxy account (whomever is the patient).
  • Once logged in, find and click the “Appointments” link.
  • Select the correct video visit date and time from the Upcoming Appointments list.
  • Click “Start Video Visit” and wait for your care team member to join. When you are successfully connected, you will see the message: “Connected, please wait for your provider.” They will be notified that you are waiting and will join at your scheduled appointment time.
  • When you are ready to talk to your provider, click the button to unmute your device.

* To protect data security and ensure a seamless experience, Video Visits require one of the following web browsers*: Chrome, Firefox, or Internet Explorer 11 or newer (preferred). If you do not already have one of these browsers, Chrome or Firefox can be downloaded for free. 

Video visits are not currently compatible with Safari or Mac OS X High Sierra (version 10 13) or later.

 

 

Billing information
Like face-to-face office visits, video visits are billed to the patient’s insurance; copay, deductible and co-insurance will be determined based on benefits applied by your insurance provider.

Virtual Health End User Agreement
Get details on how we encrypt and protect personal information provided through our website. Learn More

Download MyChart

All of our online care options are also accessible through the MyChart App, available for download on your mobile device through the Apple Store and Google Play store.

Apple App Store

Get the Care You Need

Patients with COVID-19 may experience mild to severe respiratory illness. Common symptoms include:

Fever (100.0+)

|

Cough

|

Shortness of Breath

For those experiencing mild or moderate symptoms, ThedaCare recommends the following steps:

Do NOT go directly to the ER

Call your primary health care provider

Wait for his or her instruction before visiting a clinic

Calling your primary care provider ensures they can review your condition on the phone and minimize possible exposure to other patients and team members if you must report to the clinic. In many cases, the most appropriate course is to treat mild symptoms at home and reduce the risk of spreading COVID-19 to others.

Call 911 if experiencing SEVERE symptoms*:

  • Difficulty breathing or shortness of breath
  • Persistent chest pain or pressure
  • Extreme confusion or fatigue
  • Bluish lips or face

*Consult your provider for any other severe or concerning symptom

Caring Female Doctor

At ThedaCare, our top priority is making outstanding care convenient for our community. If you need care, do not have a primary care doctor and cannot access our online care options for any reason, call our COVID-19 hotline.

Mayo Clinic Care Network logo

Resources

Here you can access the latest COVID-19 updates from ThedaCare and our clinical collaborator, Mayo Clinic, as well as prevention tips, facts and other healthcare resources.

Patient and Visitor

Visitor Information

What you need to know before visiting patients at ThedaCare

Newspapers

News and Updates

ThedaCare news releases and press contact information