Updated Visitor Restrictions at ThedaCare

Updated Visitor Restrictions at ThedaCare

Masking Required, Precautions Taken to Minimize Impact of COVID-19

NEENAH, Wis. – For more than one year, Wisconsin has journeyed through the COVID-19 pandemic. During the initial response to the virus, ThedaCare implemented heightened visitor restrictions to continue caring for our communities, while minimizing the potential for exposure.

At this time, ThedaCare is modifying visitor restrictions at all hospitals. The guidelines will allow team members to continue safely caring for patients, and provide limited visitor access for loved ones. These changes will go into effect on Friday, February 26, 2021.

“We appreciate the support from patients, families and visitors throughout the COVID-19 pandemic,” said Jennifer Frank, MD, Chief Medical Officer of the ThedaCare Clinically Integrated Network. “The precautions that were taken were important in the prevention of spreading the virus, and protecting the health and wellness of patients, team members and visitors. Every decision made is centered on the people of our communities.”

ThedaCare is implementing changes at hospitals in Appleton, Berlin, Neenah, New London, Shawano, Waupaca and Wild Rose.

Updated restrictions include:

  • No visitors for COVID positive patients, except limited, approved, pre-arranged visitation for end of life. Those situations will pre-arranged through care teams.
  • Non-COVID patients may have one visitor during normal visiting hours. Visitors must remain masked at all times, and stay in the patient’s room.
  • Please do not visit if you are experiencing common COVID-19 symptoms, including: Fever, chills, cough, shortness of breath, headache, sore throat, etc. Call your primary care provider to direct you to appropriate care.
  • One parent/guardian is allowed to accompany a minor, or a patient with a medical need (intellectual and/or developmental disability or cognitive impairment).
  • Adult patients who need care may enter with their children if childcare cannot be arranged. Children over the age of two must be masked at all times.
  • Visitors who are exhibiting symptoms of COVID-19, or do not comply with masking guidelines, will be asked to leave.

Other details about specific locations:

ThedaCare Hospitals, Clinics and Surgery Centers

  • No visitors for COVID positive patients.
  • Non-COVID patients may have one visitor during normal visiting hours. Visitors must remain masked at all times, and stay in the patient’s room.
  • Anyone under the age of 16 is restricted from visiting, except under extreme circumstances.
  • For Family Birth Care, visitors will be strictly limited to one essential person throughout the entire stay. No children are allowed.
  • Additional restrictions may be imposed based on the clinical status of the patient or provider judgment

The Heritage, Peabody Manor and Juliette Manor

  • In-person visitation is regulated by state and federal guidelines. When visits are permitted, they must be pre-arranged. Visitors will be screened, and visits will take place in a designated area that allows for social distancing.
  • Compassionate care and end-of-life visits will continue to be offered as needed.

ThedaCare Emergency Departments

  • One person is permitted to accompany patients in the Emergency Department.

Regional Cancer Center

  • Patients may bring one visitor with them to their appointments and/or treatment at any of our Cancer Care locations.
  • Visitors must remain masked at all times, and stay in the patient’s room for duration of the visit.
  • Anyone under the age of 16 is restricted from visiting, except under extreme circumstances.


Changes to Screeners

Screeners will no longer be taking temperatures or asking symptom-based questions at hospitals and clinics. Masking is required at all times throughout ThedaCare locations. If you do not have a mask, one will be provided.

“Visitor restrictions and screening guidelines will be assessed on a regular basis as new information about COVID-19 becomes available,” said Dr. Frank. “While ThedaCare is confident in implementing the updated visitor policies, it is critically important community members continue following public health recommendations including wearing a mask, staying home when ill, maintaining physical distance, washing hands frequently and getting vaccinated when you are eligible.”

For more information about COVID-19, vaccines, testing, online care options, an online symptom checker, community resources, prevention guidelines and other important news and updates, please visit thedacarecovid19.org/.


About ThedaCare

For more than 110 years, ThedaCare® has been committed to improving the health of the communities it serves in northeast and central Wisconsin. The organization delivers care to more than 600,000 residents in 17 counties and employs approximately 7,000 health care professionals. ThedaCare has 180 points of care, including seven hospitals. As an organization committed to being a leader in Population Health, team members are dedicated to empowering people to live their best lives through easy access to individualized care, supporting each person’s own health and wellbeing. ThedaCare also partners with communities to understand unique needs, finding solutions together, and encouraging health awareness and action. ThedaCare is the first in Wisconsin to be a Mayo Clinic Care Network Member, giving specialists the ability to consult with Mayo Clinic experts on a patient’s care. ThedaCare is a not-for-profit health system with a level II trauma center, comprehensive cancer treatment, stroke and cardiac programs, as well as primary care.

For more information, visit thedacare.org or follow ThedaCare on social media. Members of the media should call Cassandra Wallace, Public and Media Relations Consultant at 920.442.0328 or the ThedaCare Regional Medical Center-Neenah switchboard at 920.729.3100 and ask for the marketing person on call.