Call Our COVID-19 Community Hotline

If you need care, do not have a primary care doctor and cannot access our online care options for any reason, call our COVID-19 community hotline.

Providing Safe Care

Taking Care for Your Safety

ThedaCare has adopted new procedures to safely provide care for our communities while protecting patients from potential exposure to COVID-19. Learn more about the steps we’re taking.

Care in everything we do

In our phased approach to reopening facilities and resuming care services – including essential surgeries, primary care and other specialties and diagnostics – your health and safety remains our top priority.

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Steps we’re taking


Implementing screenings, temperature checks and mask requirements for everyone who enters a ThedaCare facility, and continuing visitor restrictions


Continuing designated facilities to isolate and provide care for COVID-19 patients, apart from other procedures and services

Social Distance

Emphasizing the importance of social distancing among staff during off-hours, to reduce their risk of exposure


Ensuring availability and proper use of PPE to protect patients and caregivers alike


Testing all surgery patients for COVID-19 prior to procedure; if a patient tests positive, their surgery will be delayed, unless urgent

Provide Care Options

Increasing virtual visit capacity and encouraging patients to consider these options to get the care they need from the safety of their home

Know your options

Whether you’re an existing ThedaCare patient who has needed to defer care or a new patient seeking diagnosis or treatment, ThedaCare is here to provide the care you and your family need, when you need it most.

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Current patients

  • If care for you or a loved one has been deferred or is scheduled for a date in the near future, contact your care provider to learn more
  • If the need for care arises, explore our online care options or call your primary care provider for a recommendation on next steps
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New patients

  • Schedule a convenient video visit to speak with one of our trusted providers face-to-face, from the comfort and safety of your home
  • Use our online symptom checker if you are concerned about possible symptoms of COVID-19

If you are experiencing a medical emergency or life-threatening symptoms, call 911.

Get the care you need in one connection

ThedaCare offers online care options to help you easily connect you with our trusted providers and get the care you need in a way that’s safe and comfortable. Our providers are available to diagnose and treat a wide variety of conditions when — and how — it’s most convenient for you.

Video Visits

Discuss symptoms with a care provider, face-to-face, from any web-enabled device with a camera


Complete a questionnaire and receive a customized treatment plan from a ThedaCare provider

Care Provider Calls

Make an appointment with your ThedaCare provider to discuss your symptoms — and receive a treatment plan — in real time

COVID-19 Symptom Checker

Answer questions about your possible COVID-19 symptoms for an immediate recommendation

Contact Us

At ThedaCare, our top priority is making outstanding care convenient for everyone. If you need care, do not have a primary care doctor and cannot access online care options for any reason, call our COVID-19 Community Hotline.

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COVID-19 Resources

Here you can access the latest COVID-19 updates from ThedaCare and our clinical collaborator, Mayo Clinic, as well as prevention tips, facts and other healthcare resources.

Patient and Visitor

Visitor Information

What you need to know before visiting patients at ThedaCare


News and Updates

ThedaCare news releases and press contact information