Our Promise: To Protect Your Health

You deserve health care that addresses all of your concerns – no matter what arises. That’s why ThedaCare remains adaptive to change, finding new ways to help you see the providers you know and trust and taking steps to keep you safe when visiting our facilities.

male doctor wearing mask examines the shoulder of female masked patient

Safe, Convenient Care Options

We’re continuously making it more convenient for you and your family to get health care — no matter where or when you need it.

Virtual Care

We’ve increased virtual visit capacity so you can get the care you need from the safety of your own home.

Expanded Scheduling

Scheduling and registration services are now available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 4:00 p.m.

Expedited Lab Work

We’ve reduced the amount of time you need to spend in our facilities by performing quick blood draws at our clinics.

eCheck-In

To limit the time you spend at the registration desk, we’ve increased our eCheck-In services (available through MyThedaCare.org).

Keeping You Safe While Visiting ThedaCare

To protect our patients, team members and communities from potential exposure to COVID-19 when visiting our facilities, ThedaCare has implemented a number of safety measures, including procedural changes, cleaning protocols and increased testing.

Mask Requirements

Anyone who enters a ThedaCare facility must wear a mask. Masks will be provided to anyone who does not have one.

female employee wearing a mask standing in front of ThedaCare sign

Screening

Upon check-in, all patients are asked questions related to COVID-19 symptoms and isolated if necessary.

masked patient lying in hospital bed with masked medical staff visible in background

Separating

Particular facilities have been designated to isolate and provide care for COVID-19 patients, apart from other procedures and services.

closeup of ground signage marking safe distance to stand with person standing on similar graphic in the distance

Social Distancing & Signage

New facility signage helps patients practice social distancing. Facilities — including waiting rooms and registration — have been rearranged to ensure proper physical distancing.

masked and gloved employee sprays disinfectant on glass and surfaces inside medical facility

Cleaning

We disinfect exam rooms after every patient, and clean high-touch surfaces throughout our buildings more frequently and thoroughly than ever before.

medical staff fully protected by personal protective equipment (PPE) looking at on screen patient data

Staff Safety

We continue to ensure the availability and proper use of PPE to protect patients and caregivers alike, while emphasizing the importance of social distancing among staff during off-hours, to reduce their risk of exposure.

doctor wearing mask checks throat of young patient also wearing mask and sitting next to masked female parent or guardian

Visitor Restrictions

Visitor restrictions remain in place at all facilities. Learn more about current visitor restrictions.

two masked females look at a digital device inside medical facility

Increased Testing

Per CDC priority recommendations and clinical indications, COVID-19 testing availability has been expanded. Learn more about testing at ThedaCare.

At ThedaCare, our top priority is making outstanding care convenient for our community. If you need care, do not have a primary care doctor and cannot access our virtual care services for any reason, call our Community Hotline.

Mayo Clinic Care Network logo

COVID-19 Resources

Here you can access the latest COVID-19 updates from ThedaCare and our clinical collaborator, Mayo Clinic, as well as prevention tips, facts and other healthcare resources.