Visitor Information

Protecting Patients and Providers

Current Visitor Restrictions at ThedaCare Locations

For more than two years, ThedaCare has maintained heightened visitor restrictions across the health system to continue caring for our communities throughout the COVID-19 pandemic, while minimizing the potential for exposure to the virus.


Due to a decline of COVID-19 cases in our communities, ThedaCare is now in a position to allow additional visitor options throughout the system. Non-COVID patients will be permitted to have two essential visitors, with no age restrictions, at a time during normal visiting hours.

Screeners will continue to be present at all ThedaCare hospitals, checking patients, visitors and team members upon entrance. Masks will be required for all team members, patients and visitors in any public setting on ThedaCare campuses. This includes hallways, cafeterias, elevators, waiting rooms and all clinical areas. If you do not have a mask, one will be provided.

Restrictions remain in place at ThedaCare hospitals and clinics. Visitor restrictions and screening guidelines will continue to be assessed on a regular basis.

Additional restrictions include:

  • No visitors for COVID-positive patients, except limited, approved, pre-arranged visitation for end of life. Those situations will be pre-arranged through care teams.
  • Non-COVID patients may have two visitors at a time during normal visiting hours.
  • Visitors must remain masked at all times and stay in the patient’s room. If more than two visitors are present, additional visitors will be asked to leave.
  • Two parents/guardians are allowed to accompany a minor or a patient with a medical need (intellectual and/or developmental disability, cognitive impairment or limited mobility).
  • Adult patients who need care may enter with their children if child care cannot be arranged. Children over the age of 2 must be masked at all times.
  • All visitors to Cancer Care or Outpatient Infusion centers must be 12 years or older, unless an exception has been granted in advance of the appointment. Visitors under the age of 18 must be accompanied by an adult.
  • ThedaCare long-term care facilities will continue to follow previously communicated visitor guidelines.
  • Please do not visit or accompany patients if you are experiencing common COVID-19 symptoms, including fever, chills, cough, shortness of breath, headache, sore throat, nasal congestion, runny nose, etc. Use the COVID-19 Symptom Checker on mythedacare.org to direct you to appropriate care.
  • Visitors who are exhibiting symptoms of COVID-19, or who do not comply with masking guidelines, will be asked to leave.
Patient with visitor

Restrictions By Location

  • No visitors for COVID positive patients except limited, approved, pre-arranged visitation for end of life. Those situations will be pre-arranged through care teams.
  • Non-COVID patients may have two visitors at a time during normal visiting hours.
  • Visitors must remain masked at all times and stay in the patient’s room.
  • Anyone under the age of 12 is restricted from visiting, except under extreme circumstances.
  • Two parents/guardians are allowed to accompany a minor, or a patient with a medical need (intellectual and/or developmental disability, cognitive impairment or limited mobility).
  • Adult patients who need care may enter with their children if childcare cannot be arranged. Children over the age of two must be masked at all times.
  • Patients and guests must wear a mask throughout their visit.
  • Please do not visit, or accompany patients, if you are experiencing common COVID-19 symptoms, including: Fever, chills, cough, shortness of breath, headache, sore throat, nasal congestion, runny nose, etc. Call your primary care provider to direct you to appropriate care.  Additional restrictions may be imposed based on the clinical status of the patient or provider judgment.
  • Visitors who are exhibiting symptoms of COVID-19, or do not comply with masking guidelines, will be asked to leave.
  • Visitors are permitted.
  • For the protection of residents, limited visitors are recommended.
  • Visitors will be screened and masks are required.
  • All visits must occur in resident rooms or designated area.
  • Please do not visit if you are experiencing COVID-19 symptoms.
  • COVID-19 or Respiratory Symptoms: Two parents/guardians are allowed to accompany a minor, or a patient with a medical need (intellectual and/or developmental disability, cognitive impairment or limited mobility). Visitors should speak with the patient’s clinical team if the patient requires additional assistance.
  • Other Emergency Department Patients: Two visitors are allowed to accompany a patient. Visitors must remain masked at all times and stay in the patient’s room.
  • Patients may bring two visitors with them to their appointments and/or treatment at any of our Cancer Care locations.
  • Visitors must remain masked at all times, and stay in the patient’s room for the duration of the visit.
  • Anyone under the age of 12 is restricted from visiting, except under extreme circumstances. Visitors under the age of 18 must be accompanied by an adult.

ThedaCare understands exceptions may need to be made on a case-by-case basis.

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Resources

Here you can access the latest COVID-19 updates from ThedaCare and our clinical collaborator, Mayo Clinic, as well as prevention tips, facts and other healthcare resources.

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